DISQUS

ChangeForge: If You Care You’ll Call: WatchGuard Reaches Out.

  • tsudohnimh · 10 months ago
    It's good to hear. I hope my efforts helped open the lines of communications. Every company needs someone trolling the net looking for ways to help.
  • GregWalters · 10 months ago
    wow.

    Blogging...who knew?

    very good.
  • Frick · 10 months ago
    I guess "Blogging works" and on many levels -
    It shows that blogs are a legitimate way to distribute content that people actually read.
    Vendors are now looking for consumer feedback in ways that they didn't 36 months ago, and that they are responsive to it.
    You don't have to be a "Scoble" to be heard.
    Search engines are processing content in the way that it should.
  • ChangeForge | Ken Stewart · 10 months ago
    Steve, I completely agree. Companies are really going to have to learn how to harness the tools of managing the disparate comments being made. Never before has the public felt more comfortable about making their opinion known. While it is not always rational, it gives every company a great opportunity to manage their PR.
  • maxrosenthal · 10 months ago
    What color is the sky in your world?
    "In ways they didn't 36 months ago..." Did you ever read the back of a cereal box when you were a 7 year old and find a 1-800 number for questions or concerns? Matchbox race car? Bottle of mustard? Companies have always solicited customer feedback. The difference today is the pervasiveness and exposure of the feedback.
  • ChangeForge | Ken Stewart · 10 months ago
    So with feedback being so pervasive, why are companies still making the same dumb mistakes? are they?
  • maxrosenthal · 10 months ago
    my wife has to remind me to take the garbage to the curb every thursday night, you would think after 18 years i would remember on my own.
  • ChangeForge | Ken Stewart · 10 months ago
    Wow, you are right... people are the company and they don't always change.
  • Frick · 10 months ago
    Exactly, in the past if you called a 1-800 phone number the only people that were aware of the issue and outcome was the customer, company and the handful of people that the customer told about the experience.
    Fast forward and now everyone subscribed to your feed is instantly aware of your experience.
  • maxrosenthal · 10 months ago
    I think you mean pervasive...right?