ChangeForge - Latest Comments in Four Reasons Why Poor Service Wins

Re: Four Reasons Why Poor Service Wins

Watch Mobile — Tue, 23 Feb 2010 14:19:17 -0000

great post

Re: Four Reasons Why Poor Service Wins

ChangeForge | Ken Stewart — Mon, 22 Jun 2009 21:59:09 -0000

Fendi, this post was a tongue in cheek... Of course I do want both, and usually expect it. I was really almost thinking of Seinfeld's Soup Nazi, if you recall the episode ;-)

Cheers,
Ken

Re: Four Reasons Why Poor Service Wins

Fendi Sunglasses — Mon, 22 Jun 2009 21:24:40 -0000

Nice post.. I like your opinion.. but of course, customers always like good and quality service.. we have are own opinion.. but nice blog..

Re: Four Reasons Why Poor Service Wins

China Tour — Sat, 13 Jun 2009 08:16:42 -0000

Different point of view from that post. Interesting to say the least.

Re: Four Reasons Why Poor Service Wins

David — Wed, 27 May 2009 15:38:06 -0000

very nice & interesting. good luck

Re: Four Reasons Why Poor Service Wins

ChangeForge | Ken Stewart — Tue, 26 May 2009 08:51:47 -0000

That's hilarious, Micheal!

Re: Four Reasons Why Poor Service Wins

Michael_Josefowicz — Mon, 25 May 2009 17:49:53 -0000

It's a "good enough" problem. I remember the days when offset printers scorned desk top color as just "good enough" color. It wasn't professional quality. Turns out that "good enough" is defined by the person paying the bill.

Good enough delivered now is usually much better than perfect delivered the day after tomorrow.

Re: Four Reasons Why Poor Service Wins

kallan — Fri, 15 May 2009 06:16:17 -0000

Kia ora Ken!

If the service says it provides beauty, and beauty is in the eye of the beholder, then the consumer decides if the service is met.

Catchya later
from Middle-earth

Re: Four Reasons Why Poor Service Wins

Franz Kiteboarding Gear — Mon, 11 May 2009 22:22:50 -0000

Well said, thanks for this article, you shed me some light.

Re: Four Reasons Why Poor Service Wins

terminsurance — Mon, 11 May 2009 00:52:41 -0000

You are rare enough. For me if the service is poor, why bother to go back no matter how good their food is. I can still find the same goodness but with a good service in tow.