DISQUS

ChangeForge: Four Reasons Why Poor Service Wins

  • terminsurance · 7 months ago
    You are rare enough. For me if the service is poor, why bother to go back no matter how good their food is. I can still find the same goodness but with a good service in tow.
  • Franz Kiteboarding Gear · 7 months ago
    Well said, thanks for this article, you shed me some light.
  • kallan · 7 months ago
    Kia ora Ken!

    If the service says it provides beauty, and beauty is in the eye of the beholder, then the consumer decides if the service is met.

    Catchya later
    from Middle-earth
  • Michael_Josefowicz · 7 months ago
    It's a "good enough" problem. I remember the days when offset printers scorned desk top color as just "good enough" color. It wasn't professional quality. Turns out that "good enough" is defined by the person paying the bill.

    Good enough delivered now is usually much better than perfect delivered the day after tomorrow.
  • ChangeForge | Ken Stewart · 7 months ago
    That's hilarious, Micheal!
  • David · 7 months ago
    very nice & interesting. good luck
  • China Tour · 6 months ago
    Different point of view from that post. Interesting to say the least.
  • Fendi Sunglasses · 6 months ago
    Nice post.. I like your opinion.. but of course, customers always like good and quality service.. we have are own opinion.. but nice blog..
  • ChangeForge | Ken Stewart · 6 months ago
    Fendi, this post was a tongue in cheek... Of course I do want both, and usually expect it. I was really almost thinking of Seinfeld's Soup Nazi, if you recall the episode ;-)

    Cheers,
    Ken