http://changeforge.disqus.com/Applying technology smartly, engaging change considerately and motivating people genuinely.enSat, 19 Jul 2008 22:59:42 -0000http://changeforge.com/customers-dont-know-what-they-dont-know/#comment-946665<p>spot on.</p><p>"solutions" ack! Solution Selling should be banned from the lexicon of all who sell.</p>GregWaltersSat, 19 Jul 2008 22:59:42 -0000