ChangeForge - Latest Comments in ChangeForge | Ken Stewart | Where business and technology collide » Managed Print Services: the Theory, the Tools, and the Targets (Part 3 of 3)

Re: ChangeForge | Ken Stewart | Where business and technology collide » Managed Print Services: the Theory, the Tools, and the Targets (Part 3 of 3)

changeforge — Sat, 14 Mar 2009 13:07:56 -0000

West, thank you very much for stopping by. I'm honored to have someone of your caliber and with your industry experience swing by! If every you have any thoughts to share on the topics, I welcome them.

Warmest Regards,
Ken

Re: ChangeForge | Ken Stewart | Where business and technology collide » Managed Print Services: the Theory, the Tools, and the Targets (Part 3 of 3)

West McDonald — Sat, 14 Mar 2009 08:00:46 -0000

I am impressed with this series of articles. I think you have nailed the core concerns and elements. I am a big fan of the "Hybrid" approach to MPS solutions and think it is the only way to win in 2009.

Good insights Ken, and great to see such a group here. I'm glad to be a part of it.

Re: ChangeForge | Ken Stewart | Where business and technology collide » Managed Print Services: the Theory, the Tools, and the Targets (Part 3 of 3)

jlpitney — Fri, 27 Jun 2008 06:36:04 -0000

Excellent series Ken. Based on my experience, I cannot agree with you more that the hybrid approach is the one that works best. The key is in creating a balance (internally and with the customer) between the immediate sale of hardware and the long-term partnership of MPS. Whether talking about MPS or hardware/MFD sales, consulting with customers to make their document imaging process more efficient is the only way to dealership profitability and customer satisfaction.

Re: ChangeForge | Ken Stewart | Where business and technology collide » Managed Print Services: the Theory, the Tools, and the Targets (Part 3 of 3)

changeforge — Thu, 19 Jun 2008 17:35:36 -0000

Sue, thanks for the note. I'll definitely be dropping by to see what you have going on...

Re: ChangeForge | Ken Stewart | Where business and technology collide » Managed Print Services: the Theory, the Tools, and the Targets (Part 3 of 3)

changeforge — Thu, 19 Jun 2008 12:14:12 -0000

Thank you, Greg. It is nice to have validation from someone "down in the trenches".

It is my opinion that the hybrid model has become the evolutionary track most companies take. However, I am looking at this from the dealer channel perspective... Would you consider this to be the trasition for the previously printer-centric players?

Re: ChangeForge | Ken Stewart | Where business and technology collide » Managed Print Services: the Theory, the Tools, and the Targets (Part 3 of 3)

GregWalters — Thu, 19 Jun 2008 02:59:10 -0000

Spot on!

I like the series - and agree with the content.

Re: ChangeForge | Ken Stewart | Where business and technology collide » Managed Print Services: the Theory, the Tools, and the Targets (Part 3 of 3)

Sue Massey — Wed, 18 Jun 2008 23:28:41 -0000

I found your site on Google and read a few of your other entires. Nice Stuff. I'm looking forward to reading more from you.